A little more about us:

The Core Solution Group is the go-to company for computer support in Western Massachusetts - we provide support for Windows and Mac desktop and server, network planning and support. We bring our breadth of experience to bear in supporting your technology, with a view to best-practices - in terms of security and life-cycle planning and management.

We provide onsite service throughout the Pioneer Valley and nearby regions. As well, we provide remote support to out-of-state clients - the only serious limitation being time-zone differences. Remote access is provided via a secure program that takes only a few short steps to get up and running.

We have the resources and knowledge you would expect in a large corporation with the peronsal touch and values of a locally owned and operated business.

At the Core Solution Group, our services encompass comprehensive technology planning, policy, installation, maintenance, monitoring, and support.

We provide expert technical support for companies of all sizes, as well as private and professional end-users. Our support offerings include (but are not limited to) hardware & software upgrades & migration, network architecture (planning & installation), hardware & software troubleshooting, data recovery, and virus & malware removal.

The Core advantage we provide to you, is a key service too often missed or overlooked: Guidance, and the hands-on support to help you maintain your technology in a proactive rather than reactive way.

We are truly cross-platform:

While we offer unparalleled expertise in Apple technologies, we work extensively - and for many clients exclusively - with all versions of Microsoft desktop and server products. Our most important concern is providing you with the best hardware and software solutions for your needs. From outdated systems needing updated or migrated to Windows 10 or Server 2012R2 & 2016 (and Microsoft Hyper-V virtualization), as well as Microsoft Office Office 2016 & Office 365 - including Microsoft Exchange hosting and email migration. We offer service for all Microsoft products, including integration, repair, upgrades and - of course - PC virus and spyware removal.

We provide experienced and knowledgeable Apple-certified Mac OS X desktop support, OS X Server setup, maintenance and monitoring, including file services, web services, mail server operations and custom scripted solutions.

We have extensive experience recovering data from failing hard drives. And, in the eventuality that we are unable to get your data, we have a partnership with the world-class data recovery company DriveSavers, through which we can offer discounts on their services (see the Partners page for more information).

Our hardware service is focused on non-warranty repairs and upgrades for Macs and PCs, and our technicians have over a decade of experience with a wide variety of hardware and software.

The most important thing to us is providing our clients with personalized service: We examine your needs, consult with you on your goals, and tailor our response to your situation - doing what makes the most sense for you.