Core Solution Group technicians are experienced at repairing and servicing both Macs and Windows PCs. We can help you with hardware and software problems, virus and malware removal, and data recovery.
Additionally, as a reseller for DriveSavers, we are able to offer discounts on their professional data recovery services. After talking with you about your data recovery needs, we can provide our DriveSavers reference number: Sometimes the best choice for you is DriveSavers, and the clean-room facilities (and more) that they use for more advanced and critical data recovery (for example, with drives recovered from fires, floods and other serious physical harm).
We are not sales-driven in any way, and any major equipment purchasing you decide to do, we can assist you with as part of our larger company service offerings or as an individual consultation.
We can assist you with non-warranty software issues and direct you - when needed - to the Apple Store in Holyoke for any warranty repairs, or if you prefer, Brown Computer Solutions (an Apple Specialist) in Brattleboro, VT .
We provide data recovery & backup, and non-warranty hardware repairs and upgrades at our facilities.
Our team possesses the following certifications:
Apple Certified System Administrator (ACSA)
Apple Certified Technical Coordinator (ACTC)
Apple Certified Desktop Technician (ACDT)
Apple Certified Portable Technician (ACPT)
Apple Product Professional (APP)
The average turnaround time for repairs is 3-5 days. We make every effort to ensure your service request proceeds in an efficient and timely manner. However, there can be unforeseen circumstances that prolong the repair time (i.e. parts availability, operating system corruption, etc.).
Should such an event occur, we will notify you as promptly as possible by phone or email so that you may make appropriate adjustments to your schedule. Thank you for your understanding in this matter.
In the event the operating system needs to be reinstalled it is inevitable that some applications will most likely also need to be reinstalled (i.e. Adobe CC, Microsoft Office etc.). Therefore, we may need you to supply installation disks for your applications.